RETURNS:

No merchandise will be accepted for return without prior authorization. Returned merchandise must be shipped in the original packaging, freight prepaid, unused, and in resalable condition. IBEX inspects all returns and reserves the right to refuse money back on damaged, misused or non-resalable items.  Email info@ibexhvac.com to request a Return Goods Authorization. All returns are subject to a 25% restocking charge.

CUSTOM ORDERS are final sale and are nonreturnable.

STAND WARRANTY

To the original owner of an IBEX stand, IBEX HVAC, Inc. warrants the base to be free of defects in materials and workmanship for 2 years under the equipment under which it was originally installed so long as the installing homeowner lives there.  End user shall provide a copy of receipt showing date of installation.

This warranty does not cover replacement labor cost, or any cost claim incident to the defect, replacement, or reinstallation, nor field repair expenses. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you.

EXCLUSIONS AND LIMITATIONS

IBEX HVAC, Inc. equipment stands are designed and manufactured to be used as bases for light, ground supported equipment such as air conditioning condensers, swimming pool filters and heat pumps. Use of IBEX HVAC Inc. stands for purposes other than those listed above or improper installation of IBEX HVAC Inc stands may result in stand failure. IBEX HVAC., Inc disclaims any liability due to such misuse or improper installation.